How working with us runs end to end: one enquiry, a shortlist with all-in prices, one account manager, and a VAT invoice per city.

How to use Search Stays: the filters that matter for a crew, what a guide price does and does not cover, and what each listing page tells you before you enquire.

The two ways to enquire, what to tell us so the first shortlist comes back right, and how the one-time sign-in link works.

How to read the shortlist we send, how cover works when a team is split across properties, and exactly what happens at the moment you confirm.

How we invoice, what the net, VAT and total figures mean, the ways you can pay, and what actually confirms a booking.

Where your enquiries and stays sit in your account, what each status means, and how to share a booking with a colleague or your finance team.

How to extend, shorten, swap guests or add a property mid-project, who to tell, and what to do if something is wrong at the property.

The six cancellation policies a property can carry, what else affects the figure, how to cancel or amend a booking, and how refunds are paid back.