Can you put a purchase order number on the invoice?

Yes. Give it to your account manager before the invoice is raised and it goes on the document. If your procurement process means the PO comes after the booking, say so early and we will work around the sequence rather than being held up by it.

Will I be asked for a security deposit?

Not as standard. If any charge of that kind applies to a particular property it will be on your quote before you confirm, never raised with you afterwards and never collected at the door.

Can we set up a credit account?

Yes, subject to the usual checks. It is worth doing if you book with us regularly, because it takes payment out of the booking step entirely. Start on [Credit accounts](/credit-accounts) or ask your account manager.

Can I get a VAT invoice or statement for the accountant?

Every booking produces a proper VAT invoice, and you can view and download it from your account. If you need a statement across several bookings, or a breakdown by project rather than by city, ask your account manager.

What happens if the stay is cancelled after we have paid?

Any refund follows the cancellation policy on each property in the booking, which was shown to you as a date when you confirmed. We raise a credit note and the money comes back by the route it came in. The detail is on [Refunds and cancellations](/help/refunds-and-cancellations).

Can we pay monthly on a long booking?

Ask. On a long project it is a reasonable request and it is worth putting to your account manager early, because it is settled when the booking is set up rather than afterwards.

Paying for a booking, Trade Stays

Paying for a booking

One supplier, one invoice, VAT shown properly.

Your contract is with us rather than with the people who own the properties, so there is one company to pay however many houses or flats a booking takes. You never pay an owner directly, and no owner should ever ask you to.

A quote summary showing the total with the net figure and the VAT below it — The quote summary on an enquiry. The total is the figure you pay, with the net and the VAT set out underneath it.

How the money is set out

Net, VAT and total, on every figure we show youThe quote, the confirmation screen, your stay page and the invoice all show the same three numbers. The breakdown is there so a VAT-registered client can reclaim without having to work backwards from a single total.

VAT at the standard rate, whatever the length of the stayUK stays carry VAT at 20 per cent on the whole charge, including a booking that runs for months. For stays in the Republic of Ireland no VAT is added to what you pay.

One invoice per cityA booking in one place comes back as one VAT invoice however many properties it took. A booking spread across several cities comes back as one invoice per city, which is normally how clients want it for allocating cost to a project.

What is inside the accommodation figureUtilities, broadband, council tax and the parking that comes with a property are all in the accommodation charge rather than added on. Cleaning may appear as its own line depending on the property.

Who the invoice comes fromCDP Property Solutions Ltd, trading as Trade Stays. Our company registration, registered office and VAT number are on every invoice, which is usually what a new supplier form asks for.

Quote the invoice number when you payPut the invoice number as the payment reference. It is the one thing that stops a transfer sitting unmatched while someone chases you for money you have already sent.

A stay page showing what the stay costs, the invoice section and the cancellation deadline — The same three figures reappear on the stay itself, with the invoice below them. This one is on account, so there is nothing to pay at that point. The cancellation deadline is a date and a time, not a policy name.

Ways to pay

By card. Confirming takes you to a secure checkout. Card payments can carry a processing fee, and where one applies the checkout shows you the fee and the revised total before you authorise anything, so the figure you approve is the figure that leaves the account. Nothing is taken until you press the button on that page.

By bank transfer. Our bank details are on the invoice, together with the instruction to use the invoice number as the reference. A transfer carries no processing fee. On a larger booking this is usually the method finance teams prefer, and on some bookings it is the method we ask for.

On account. If we have agreed a credit account with you, nothing is payable at the point you confirm. The booking goes to your account manager to complete and we invoice on the terms set out in your credit agreement. See Credit accounts.

The methods available on a particular booking are shown with your invoice. If the one you need is not there, ring your account manager rather than working around it.

What actually confirms a booking

On a booking you are paying for, the thing that confirms it is your payment reaching us. Accepting the quote creates the booking and holds the properties, but until the money arrives the booking is not confirmed and the address is not released. If your finance process means a few days between approving a cost and paying it, tell your account manager at the point you accept so we know to hold the properties rather than wondering.

On an account booking there is no payment event, so your account manager completes it instead. The booking is confirmed when they do, and the invoice follows on your agreed terms rather than coming first.

Nobody at a property should ever ask you for money. Not a deposit, not a cleaning charge, not a key fee, not identification documents in exchange for access. Everything you owe for a stay is on an invoice from us, and anything a property owner asks you for on top of that is not something we have agreed. If it happens, tell us the same day and do not pay it.

Frequently Asked Questions

Yes. Give it to your account manager before the invoice is raised and it goes on the document. If your procurement process means the PO comes after the booking, say so early and we will work around the sequence rather than being held up by it.
Not as standard. If any charge of that kind applies to a particular property it will be on your quote before you confirm, never raised with you afterwards and never collected at the door.
Yes, subject to the usual checks. It is worth doing if you book with us regularly, because it takes payment out of the booking step entirely. Start on [Credit accounts](/credit-accounts) or ask your account manager.
Every booking produces a proper VAT invoice, and you can view and download it from your account. If you need a statement across several bookings, or a breakdown by project rather than by city, ask your account manager.
Any refund follows the cancellation policy on each property in the booking, which was shown to you as a date when you confirmed. We raise a credit note and the money comes back by the route it came in. The detail is on [Refunds and cancellations](/help/refunds-and-cancellations).
Ask. On a long project it is a reasonable request and it is worth putting to your account manager early, because it is settled when the booking is set up rather than afterwards.

Question about an invoice?

Your account manager can answer most of it directly, and they would rather fix it before your finance team sees it.