Projects move. Tell us early and most of it is straightforward.

Changes to a confirmed booking go through your account manager rather than through the portal. That is deliberate: an extension usually means checking whether the property is free beyond your dates, and a change of plan often has a better answer than the one you were about to ask for. One email or call and we take it from there.

The one rule worth knowing. Tell us before you cancel anything. Almost every change we are asked about can be amended instead, and amending is nearly always cheaper for you than cancelling and rebooking.

Send your account manager the booking reference and the new finish date. We go back to the property first, because staying put is better for your team than moving.

If the property is free. You get a quote for the extra nights and the extension joins the existing booking. One invoice for the city still applies, so it does not turn into a second thing for finance to reconcile.

If it is not. We source alternatives for the extra period and tell you honestly how far they are from where you are now. On a long project it is worth telling us your likely finish date even when it is uncertain, because we can flag it with the owner well before anyone else asks for those dates.

On price. A long booking is priced on the length you booked, so an extension is quoted on its own terms rather than inheriting the original nightly figure automatically. In practice a longer total usually prices better, not worse.