Trade Stays Terms of Business

Version 4. In force from 13 October 2026.

Definitions “We/Us/Our” refers to Trade Stays, a registered brand of CDP Property Solutions Ltd (registered in England and Wales under company number 10018704)

“You” refers to the company or individual making the Booking.

“Property” or “Properties” refers to the unit of accommodation that is being offered for Our Client’s stay.

“Booking” Refers to the order for accommodation services for a specified date range which becomes valid at the point of payment by You or, where You hold a credit account with Us, at the point We confirm the Booking on Your credit account.

“Occupier(s)” refers to the people staying at the Property.

“Client” refers to the company or individual(s) We are arranging accommodation for and who holds liability for the booking.

“Enquiry” refers to Your request for a Quote for a specific number of people, in a specific location for a defined period of time.

“Quotation” refers to Our offer including all charges and fees due to book a specific Property for a specific set of dates, and for a specific number of people.

“Provisional Period” refers to a range of dates that You have indicated may be required and which You are requesting a Quote for. Prices provided will be tied to the length of the Provisional Period.

“Suppliers” refers to companies We hold on Our database and make Bookings for accommodation services with.

“Amenities” refers to the items within the Property or features of the Property as detailed in Our Quotation that are provided for the Occupier’s use during the Booking.

“Bespoke Sourced Property” refers to a specific service offering. These are Properties where We have acquired and set up a new Property specifically for Your stay rather than making use of Our existing Suppliers. It will be made clear to You in the Quotation and through discussions with Your account manager if the proposal is for a Bespoke Sourced Property and this will never be the default option. “Damages” refers to deterioration of the physical appearance, decorative condition, structural integrity, function of any fixtures, fittings or equipment, or introduction of a lingering smell within a Property caused by the negligence or wilful act or omission of the Occupier.

“Platform” refers to the Trade Stays online booking platform through which You make Enquiries, receive and accept Quotations, and view Your Bookings.

“Credit Agreement” refers to any separate credit agreement between You and Us under which We provide You with a credit account following a credit facility application and company checks. “Force Majeure Event” means an event or circumstance beyond the reasonable control of the party affected, including fire, flood, storm or other extreme weather, epidemic or pandemic, an act or order of any government or public authority, war, terrorism, riot or civil commotion, and failure of a public utility or transport network. The following are not Force Majeure Events: the cancellation, postponement or delay of any project, contract or works for which the Occupiers require the accommodation; lack of funds; and any default by a Supplier or Property owner, which is dealt with in clause 8.3.2. “Working Day” means Monday to Friday, excluding bank holidays and public holidays in England. “Consumer” means an individual booking for purposes wholly or mainly outside their trade, business, craft or profession.

1. Identification 1.1. If an individual is Booking the Property on their own behalf, We may require the submission of Photo ID. In the event that the request is made, Bookings are only secured once a scan or photo of the lead guest’s Identification (passport or driving license) has been received and processed in respect of such Booking. We reserve the right to decline any Booking if there is an issue with identification.

1.2. If Bookings are undertaken by a company, charity, NGO, government organisation or any other form of entity on behalf of contractors, subcontractors, employees or any other occupier type for whom they are booking the property, the entity making the booking is liable for all payments for the Booking as well as the conduct, behaviour and any damages caused by the Occupiers.

1.3. If Bookings are undertaken by a company on behalf of contractors, subcontractors or employees we may require photographic identification of any of the Occupiers of the Property. 2. Prepayment 2.1. Subject to clauses 3.1 and 3.2, We will issue an invoice for the Booking when You accept a Quotation, and that invoice is due for payment on receipt.

2.2. We will issue an invoice for the Booking in advance of the start date. Our preferred method of payment is bank transfer and cleared funds must reach Us before We will accept the Booking. If You are booking as a business, You may instead pay by card using the payment link on Your invoice, in which case a card payment surcharge of 1.5% will apply. Until cleared funds are received, the Property is not reserved for You, and Your acceptance of the Quotation may lapse if the Property is booked by another client or ceases to be available.

2.3. If We have agreed to provide You with a credit account, Bookings made on that account are subject to Your Credit Agreement, which prevails over these Terms and Conditions in respect of the Credit Matters defined in it. All other clauses of these Terms and Conditions continue to apply. 3. Price and Payment 3.1. The price of the Booking will be set out on Your invoice. Our prices are exclusive of VAT and this will be added to the total if applicable. Each calendar month of the Booking will be billed prior to the commencement of that period.

3.2. In the event that the Booking is more than 1 month in duration, We will issue the invoice for the second month, shortly after the Occupiers move into the Property. Every consecutive month thereafter will be invoiced 30 days in advance.

3.3. Prices provided in any Quotation are subject to the details provided by You in Your Enquiry. If a Booking proceeds against a set specification provided by You, any modification of that specification may result in a change to the prices offered and this may be modified retrospectively if a Booking’s length is being reduced in the duration compared to the length of stay initially Quoted for. 3.4. If You do not pay any amount due under these Terms and Conditions by its due date: 3.4.1. if You are booking as a business, You must pay interest, fixed compensation and reasonable recovery costs as provided under the Late Payment of Commercial Debts (Interest) Act 1998; and 3.4.2. if You are a Consumer, We may charge interest on the overdue amount at 4% per year above the Bank of England base rate in force from time to time, accruing daily from the due date until payment is received in full. 3.5. While any amount is overdue, We may: 3.5.1. decline any new Booking from You; 3.5.2. withhold check in instructions for any Booking that has not yet started; and 3.5.3. where an amount remains unpaid 7 days after We have given You written notice requiring payment, end any Booking that is underway, in which case the Occupiers must vacate the Property on the date stated in Our notice and clause 8.4 shall apply as though You had cancelled the Booking.

4. Taxes and Service Charges 4.1. The rates provided are inclusive of cleaning charges and utility bills but exclusive of VAT which will be added if applicable.
5. Your Enquiry Specification 5.1. You should provide us with a clear specification of what you require as far as You are able. In order for Us to be able to provide accuracy in a Quote, we require You to provide the following key information: 5.1.1. Number of people requiring accommodation 5.1.2. Start date of the Provisional Period 5.1.3. End date of the Provisional Period 5.1.4. Are Occupiers looking for shared bedrooms, or private bedrooms 5.1.5. Which location you require the accommodation to be provided in 5.1.6. How far or long are You prepared to travel from the accommodation to the desired location 5.1.7. The number of vehicles that You require parking for (if any). 5.1.8. Any changes to numbers of people requiring accommodation at different stages of the Provisional Period (for example if your team size will fluctuate during the Provisional Period). This should be discussed with your account manager. 5.1.9. Any specific facilities you need the Property to come with. 5.1.10. Name and contact details of the person managing the requirement from the Client’s side. 5.1.11. Full legal name and registered company number if the accommodation is being booked on behalf of a business. 5.1.12. Any budget you are working to. 5.1.13. How soon you are looking to confirm a Booking

5.2. Guests must comply with the Booking conditions set out in the initial specification of the Enquiry. For example, You cannot book for 5 people and have 8 people make use of the Property. We reserve the right to refuse access to the rental Property for failure to comply with these conditions. If Your party size or composition changes between the time of Booking and arrival, please notify us in advance and settle any associated large party fees that may be incurred as a result. In all cases if the party size or composition does not comply with the conditions for the rental Property and access to the Property is denied as a result, You may forfeit all amounts paid in respect of Your Booking.

5.3. In the event that the Booking is being made for an Occupier who has a disability, please inform us in advance so We can accommodate access as far as reasonably possible within a Property.

5.4. In our Quotation we will provide photos and details of the Property being Quoted for. This will include the size, Amenities, location, sleeping arrangements and any other details the Supplier has uploaded to their listing profile. If further details are required on a specific Property prior to booking you should confirm this with your account manager.

5.5. Any other changes to Your Enquiry specification once the Booking is confirmed is at Our own discretion and We will do Our utmost to accommodate changing requirements. 6. Provision of Accommodation 6.1. By placing a Booking with Trade Stays, You should expect the Property provided for Your stay to adhere to certain standards as outlined below.

6.2. The Property should be safe, secure and sealed from water ingress, and the fabric of the building is well maintained and free from dangerous structural defects. The Property provided must also have a safe and reliable supply of running hot and cold water, electricity, gas, facilities for waste removal, heating (gas central heating, electric radiators or solid fuel fires), be free from bio-hazards, free from trip hazards (including loose floorboards and ripped floor coverings), free from vermin (including but not limited to rats, mice, cockroaches, bed bugs, fleas and ticks and any other similar creature), free from dangerous animals, weapons and compliant with all relevant health and safety legislation. Should the Property provided fail to meet these standards You must notify us immediately to allow us to have the issue resolved with the owner of the Property.

6.3. Your Property must have a valid gas safety certificate and EICR certificate as well as information about the location and function of the water and gas stop cock. All electrical appliances should be safe and maintained.

6.4. Your Property must have working and regularly tested smoke and carbon monoxide alarms (where there is gas in the Property) that comply with government guidelines.

6.5. Each Property should also have a fire safety procedure.

6.6. The Property should be provided in a clean and tidy condition, in a decorative state, and with Amenities that match the photos and details provided in the Quote save for fair wear and tear that may have occurred since the photos were taken.

6.7. We will provide the same Property as detailed in Your Quotation. Clients may only be moved to alternative accommodation if there is a legitimate reason for doing so. Legitimate reasons being defined as a situation making the Property uninhabitable or a situation that has resulted in the Property becoming significantly and materially substandard to the condition as presented in the Quote, or where a property fails to meet the standards laid out in 6.2 - 6.6 and the Supplier has failed to rectify an issue flagged in the prescribed time frames.

6.8. In the event of it becoming necessary to relocate the Occupants to an alternative Property due to a legitimate reason as defined in clause 6.7, We will provide You with a Quote for an alternative Property and will use Our best endeavours to ensure the pricing and standards of any alternatives are as close as reasonably possible to the original Quotation.

6.9. You must give Us the opportunity to relocate any Occupants if a situation arises as described in clause 6.7, however relocation is subject to Your agreement. In the event that You do not agree to the relocation, We will provide a full refund of the Booking if the Booking has not yet commenced. If the Booking is underway with Occupants living in the Property, then the refund shall be a pro-rated amount from the date of the Property ceased to be used by the Occupants.

6.10. Properties offered must meet a minimum amenity standard and must come equipped with beds, bedding, linen and towels (including tea towels in the kitchen), toiletries (for example toilet paper, soap etc), kitchen equipment and crockery sufficient for the Client to be able to prepare and eat a meal, and all Amenities that are shown in the photos and details provided with Your Quotation as well as any other specific requests from You that We have agreed to provide as part of Your Quotation.

6.11. If upon arrival at the Property, or during Your stay, something occurs that results in the Property, its Amenities, or facilities falling short of what was described within the Quote, You must notify us immediately in writing in accordance with clause 19 and You must allow us up to 5 Working Days to put right any issue. 7. House Rules 7.1. By staying at the Property, the guest agrees to adhere to the following house rules: 7.1.1. No parties are allowed on the premises 7.1.2. No smoking in any inside areas. 7.1.3. No drug use. We operate a zero tolerance policy and will contact the police if We receive a report of drug use in or around the Property. 7.1.4. Neighbours must be respected at all times. This includes being considerate about the noise You make in the Property. This includes no loud music. 7.1.5. No refuse must be allowed to accumulate at the Property. In the event that refuse is allowed accumulate, the Property owner will remove it and You will be charged for any reasonable costs incurred in its removal. 7.1.6. The Property must be kept clean and tidy throughout Your stay and left free from personal possessions and waste at the end of Your stay. 7.1.7. The Property may not be used for any illegal activities such as use of escort services, storage of dangerous chemicals, explosives, or substantial storage of company products 7.1.8. No pets are to be brought onto the premises except with express written prior agreement from the Property owner, excluding disability dogs, which You must inform us of as part of Your Enquiry specification 7.1.9. Any industrial work clothing and boots should be left at the entrance and not worn around the Property. 7.1.10. Occupiers must not tamper with, attempt to repair, or otherwise interfere with the utility fixtures and fittings within the Property beyond its normal use. Any repairs required should be notified to Us immediately. 7.1.11. Occupiers must not rearrange the furniture within the Property without written consent which shall not be unreasonably withheld. 7.1.12. Occupiers must avoid doing anything that could cause lingering smells inside the property that could require additional cleaning to remove. 7.1.13. And any other specific, reasonable requirements as detailed in Your Quotation or the Listing details shown with it, or that are later specified by the owner of a Property during Your stay. 7.2. Failure to comply with the house rules could result in the termination of Your Booking without refund and the loss of security deposits. 8. Minimum Term and Cancellation 8.1. There is no minimum term for You to make an Enquiry for accommodation. 8.1.1. The contract length shall be the length of stay that You requested in your enquiry and as provided in Your Quotation. 8.2. For Bookings made at a Bespoke Sourced Property, the minimum term of occupation is 6 months. After the 6 month term has expired, You may cancel the Booking giving us no less than 1 calendar month notice (the “notice period”). Any amounts due up to the end of the notice period will be billed for as usual and are non-refundable.

8.3. You may cancel a Booking free of charge up to the cancellation deadline shown in Your Quotation or on the Platform when You accept it. Thereafter, all amounts paid in respect of a Booking are subject to the cancellation period specified for that property in your Quote, except in the event that: 8.3.1. The Property becomes uninhabitable, as defined within clause 6.2 and subject to clause 11, or the Booking is unable to proceed because of a Force Majeure Event, in which case clause 22 applies, 8.3.2. The rental is unable to proceed following notification by the relevant Property owner, such owner being aware of his obligations to let his Property once You have paid a deposit in respect of a Booking, or 8.3.3. We are able to re-let the Property over the applicable dates following Our reasonable endeavours to do so in which case we may refund an amount equal to the sales proceeds secured through reletting the property, up to a maximum of the value of the days remaining on your booking.

8.4. In the event that You wish to Cancel a Booking or Provisional Period during Your stay, You must provide notice of such in line with the cancellation policy specified for the Property or Properties in Your Quote. Any payments for Your Booking that have been made for dates that fall beyond the required notice, will be refundable subject to damage checks at the end of the Booking and the terms laid out in 8.7

8.5. Where orders for accommodation include Provisional Periods, and the Booking is split into multiple billing cycles, such as where the provision of accommodation will run for multiple months, and in the event that there are dates within Your Booking or Provisional Period that You have not yet paid for that fall within the notice period You are required to give in order to cancel Your Booking, You will be invoiced for these dates and You must pay any such invoice within 2 Working Days of receipt.

8.6. In the event that You request to cancel Your Booking during the course of the Provisional Period that was Quoted for, any cancellation that We agree to may be subject to a cancellation charge if pricing provided for the Provisional Period in the Quotation was offered for a significantly different Provisional Period than was actually Booked. EG, if You request a rate for a 12 month Provisional Period from Us, and after a period of 3 months decide You no longer require, or want the Booked Properties We may charge You the difference between what the rate would have been should You have Booked for the 3 month period instead, as length of stay discounts may have been applied to the rates that you would not be entitled to with the shorter Booking.

8.7. In the event that both You and Us agree to cancel a Booking, You will be refunded all amounts paid for dates, subject to the aforementioned cancellation policy, length of stay charges, and a further cancellation fee of £250.

8.8. We are not to be held liable for insuring You against losses and damages, and any commercial losses incurred as a result of You cancelling Your Booking, so We strongly advise You to take out adequate travel insurance to cover You in the event of Your cancellation of a Booking. 9. Modifications to Your Booking 9.1. You may request modifications to Your Provisional Period at any point prior to confirming a Booking. We will then confirm any modifications are accounted for in a revised Quote to You.

9.2. In the event that You wish to modify Your Booking after it has been confirmed, You must get in touch with us at Your earliest convenience. Once a Booking has been confirmed, We will always do Our utmost to facilitate modifications but offer no guarantee of the ability to offer the modifications requested and may need to charge additional fees in the event that modifications are required. You do not have the right to any refund for Your existing Booking if We are unable to facilitate modifications subject to the aforementioned cancellation notice period in clause 8.3.

9.3. Modifications include but are not limited to situations such as: a change in the number of people staying, a change to the start or end dates of the Booking or Provisional Period, a change in the duration of the Booking or Provisional Period, a requirement for more or fewer Properties, a change in the facilities or Amenities requested within the Properties You are Booking.

10. Check In 10.1. Check in instructions, including check in times will be sent to the Occupier once the first invoice has been settled for the Booking or, for a Booking on a credit account, once We have confirmed the Booking.

10.2. Check in will usually be a self-check in process where the Occupier will collect the keys from a lockbox or location close to the Property, with clear instructions being provided to the Occupier by Us.

10.3. Should the Occupier experience any issues with accessing the Property via the instructions provided, please call Your account manager immediately, or contact the office on Enquiries@tradestays.co.uk to report the issue. We are available during office hours of 9AM – 5PM Monday to Friday. If the issue occurs outside of office hours, We will attempt to resolve the issue, however We cannot guarantee anyone will be available to resolve the issue until the following Working Day.

10.4. Should the Occupier experience any issues with the condition of the Property upon first entry to the Property, You must report this to Us at Your earliest opportunity in writing in accordance with clause 19 with details of the Property You have Booked, a clear description of the issue, and photos or video of the issue if possible. We must then be allowed up to 5 Working Days to resolve any individual issue after which, if We have not resolved the issue, You will be entitled to either a relocation to an alternative Property subject to clause 6.8, or to cancel your Booking, with a refund of the remaining days of Your Booking. If an issue is deemed by Us (at Our sole discretion) to make the Property unfit or unsafe for habitation, We’ll endeavour to relocate You to a suitable Property of equal or higher value whilst the home is returned to a habitable condition for You to resume Your Booking subject to clause 6.8.

10.5. In the event that We cannot relocate You, We’ll offer You compensation for the period that the home is not habitable, such compensation not to exceed the rental rate You paid for the affected period. 11. Issues During Your Stay 11.1. We’ll endeavour to address any material issues with the Property as soon as practicable following notification to Us once Your Booking has commenced.

11.2. Should there be an issue with Your Property, You must inform us in writing in accordance with clause 19 with the details of the Property in question and a summary of the issue(s) as well as any photographic evidence You can obtain to help us to diagnose the issue and provide the correct resolution for You. Usually We are able to resolve material issues within 5 Working Days during business days (Monday – Friday, excluding public holidays). Certain issues may take longer to resolve depending on the nature of the issue.

11.3. If an issue is deemed by Us (at Our sole discretion) to make the Property unfit or unsafe for habitation, We’ll endeavour to relocate You to a suitable Property of equal or higher value whilst the home is returned to a habitable condition for You to resume Your Booking subject to clause 6.8.

11.4. In the event that We cannot relocate You, We’ll offer You compensation for the period that the home is not habitable, such compensation not to exceed the rental rate You paid for the affected period.

11.5. If cleaning is scheduled during your Booking, You must allow cleaners to have access to the Property to perform their duties at the pre-agreed time and dates that they are scheduled to attend. In the event that the Occupiers refuse access to the cleaners for a pre-arranged slot, You will be charged for the costs of rearranging the cleaning. 12. Security Deposit 12.1. To protect the Property against damage caused by Occupants, We reserve the right to take a security deposit up to the value of 1 month’s rent from Your nominated card or by invoice after Your departure date, if the Property is found to have been damaged during Your stay, or if contents of the Property have gone missing. 13. Damages 13.1. We reserve the right to charge You an uncapped amount for any damages caused by the negligence or wilful act or omission of the Occupier.

13.2. Damage claims will include charges for administrative duties in arranging resolution of damages as well as the actual cost of the damages. We charge a rate of £50 per hour for administrative duties associated with the resolution of damages caused by the Occupant.

13.3. Damages to be charged will be listed and invoiced to the company or individual responsible for paying for the Booking.

13.4. We will prepare evidence as far as reasonably possible for each item on any damages claim to demonstrate the existence of the damages, as well as evidence of the cost of putting it right.

13.5. Aside from the demonstrable cost of rectifying damages, and charges for administrative duties to put damages right, We will not charge any extra fees on top of the damage claim.

13.6. The Client must settle any damage claims within 2 Working Days of the issue of an invoice. 14. Bank/Card Charges 14.1. We accept no liability for charges levied by Your bank or credit/debit card issuer relating to transactions associated with Your Booking with us. All amounts processed are in GBP and We do not accept any responsibility for fluctuating currencies - any resulting losses or gains are for Your account.

14.2. For international payments, any fees charged by Your bank for transfers are the responsibility of the Client to pay and cannot be deducted from the amount charged for the Booking. 15. Inspections 15.1. We reserve the right to inspect the Property periodically during Your Booking, to ensure that health and safety features are working properly, and that the house rules as laid out above are being abided by.

15.2. The Occupant of the Property will be informed in advance of any inspections and must allow access to any of Our contractors or employees wishing to inspect the Property.

15.3. Failure to allow access to the Property for a pre-notified inspection will result in administrative charges being billed to the Client to cover the time wasted and reorganisation of alternative dates. 16. How to Contact Us 16.1. Trade Stays is a registered brand of CDP Property Solutions Ltd, who are registered at The Retreat, 406 Roding Lane South, Woodford Green, IG8 8EY. You can write to us at this address for any matters related to Your Bookings.

16.2. To speak to us please call 020 3743 8989 or contact your account manager on their direct line. 17. Limitation of Liability 17.1. By Booking with us You agree, to the extent permissible by applicable law, that Trade Stays, its officers and employees shall not be liable for any loss, injury or damage suffered by You or anyone connected to You in respect of any Enquiry, Quotation, Property or Booking arranged by us, including any Bookings failing to proceed following payment of a Booking deposit, provided such failure does not occur through any act or omission on behalf of Trade Stays, its officers and employees. 17.2. If You are booking as a business, We shall not be liable to You for any loss of profit, loss of business, loss of revenue, loss of contracts, loss of anticipated savings, or any indirect or consequential loss, however arising. 17.3. Subject to clause 17.5, Our total liability to You arising out of or in connection with any Booking, whether in contract, tort (including negligence), breach of statutory duty or otherwise, shall not exceed the total price paid or payable by You for that Booking. 17.4. Any refund or compensation We provide under clauses 6.9, 8.3, 10.4, 10.5 or 11.4 counts towards the limit in clause 17.3. 17.5. Nothing in these Terms and Conditions limits or excludes Our liability for death or personal injury caused by Our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. If You are a Consumer, nothing in these Terms and Conditions affects Your statutory rights.

18. Data Protection 18.1. CDP Property Solutions Ltd is the controller of the personal data We collect in connection with Enquiries and Bookings, including the names, contact details and identification documents of You and the Occupiers. We process that data in accordance with the UK General Data Protection Regulation, the Data Protection Act 2018 and Our Privacy Notice, available at [URL]. 18.2. We use identification documents collected under clauses 1.1 and 1.3 only to verify identity, prevent fraud, protect the Property and its owner, and meet Our legal obligations. 18.3. We share personal data with Suppliers and Property owners only to the extent needed to arrange and manage the Booking, for example Occupier names for check in. Where a Property owner brings a claim for damage to their Property, We may also share the Client’s name and contact details with them for that purpose. We will not share copies of identification documents with Suppliers or Property owners unless this is necessary to resolve an incident at the Property. We may also share personal data with Our partners, service providers, payment processors, insurers and professional advisers, and with the police or other authorities where required or permitted by law. 18.4. We keep copies of identification documents for no longer than 3 months after the end of the Booking, unless We need them for an outstanding claim, dispute or legal obligation, after which they are securely deleted. 18.5. Where You provide Us with personal data about Occupiers or any other individual, You confirm that You are entitled to do so and that You have told them their data will be shared with Us and used as described in Our Privacy Notice.

19. Notices 19.1. Any notice under these Terms and Conditions, including notice of cancellation, notice of an issue with a Property, and any claim, must be given in writing: 19.1.1. to Us, by email to Enquiries@tradestays.co.uk, through the Platform, by WhatsApp message to Your account manager’s WhatsApp number, or by post to the address in clause 16.1; and 19.1.2. to You, by email to the address You provided in Your Enquiry or Platform account, through the Platform, by WhatsApp message to the mobile number You provided to Us, or by post to Your registered office or last known address. 19.2. A notice is treated as received: 19.2.1. if sent by email, through the Platform or by WhatsApp before 5pm on a Working Day, on that day, and otherwise on the next Working Day; and 19.2.2. if sent by first class post, on the second Working Day after posting. 19.3. Telephone calls, voicemails and text messages are not valid notices under these Terms and Conditions, although We will act on them where reasonably possible. 19.4. You must tell Us promptly if Your contact email address or mobile number changes.

20. Changes to these Terms and Conditions 20.1. We may update these Terms and Conditions from time to time. Each version is dated and published on the Platform. 20.2. Each Booking is governed by the version of these Terms and Conditions published on the Platform on the date that Booking is confirmed. A later version will not apply to a Booking already confirmed unless You agree to it or the change is required by law. 20.3. An extension to an existing Booking is governed by the version in force on the date the extension is confirmed. 20.4. Where You hold a Platform account or a credit account, We will notify You by email of any material change at least 14 days before it applies to new Bookings.

21. Governing Law and Jurisdiction 21.1. These Terms and Conditions, every Booking, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by the law of England and Wales. 21.2. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim. If You are a Consumer, You may also bring proceedings in the courts of the part of the United Kingdom where You live, and You keep the protection of any mandatory provisions of the law of the country where You live.

22. Force Majeure 22.1. Neither You nor We will be liable for any delay or failure to perform obligations under these Terms and Conditions to the extent caused by a Force Majeure Event, provided the affected party notifies the other promptly and takes reasonable steps to limit its effects. 22.2. If a Force Majeure Event prevents a Booking from starting, or makes the Property unavailable or uninhabitable during a Booking, We will first offer You alternative accommodation in accordance with clause 6.8. If You do not accept the alternative, or none is available, either You or We may cancel the affected part of the Booking by notice under clause 19, and We will refund amounts paid for the nights that cannot be provided. 22.3. A Force Majeure Event does not excuse payment for accommodation that was made available and could be used by the Occupiers.

23. General 23.1. Severability. If any provision of these Terms and Conditions, or part of a provision, is found by a court or other competent authority to be invalid, unlawful or unenforceable, it shall be treated as deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. 23.2. Third party rights. No person other than You and Us has any right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms and Conditions. This includes Occupiers, Suppliers and Property owners. The only exceptions are that: (a) Our officers & employees may rely on and enforce clause 17; and (b) the owner of a Property may enforce against You Your liability under clauses 1.2 and 13 for Damages caused to their Property, as if references to Us in clause 13 included that owner, but may not recover any amount already recovered by Us. We and You may vary or end these Terms and Conditions without the consent of any third party. 23.3. No waiver. If We do not insist on You performing any of Your obligations, or delay in doing so, that does not mean We have waived Our rights against You. Any waiver must be in writing and applies only to the specific occasion stated.

By signing this document, You confirm You have read these Terms and Conditions and agree to abide and comply with them. Where You accept a Quotation on the Platform by ticking the box to accept these Terms and Conditions, that acceptance has the same effect as signing this document. Where You confirm a Booking other than on the Platform, including by email, text message or WhatsApp, You accept these Terms and Conditions in the version published on the Platform on the date You confirm, and that confirmation has the same effect as signing this document.